Return & Cancellation
At Emerald Enterprises, customer satisfaction is our priority. If you wish to return a product, you must notify us through our website or by email with complete details of your order and the reason for the return. Upon receiving your request, our team will promptly review the complaint or return request and initiate the necessary verification process.
The acceptance of any return request is solely at the discretion of Emerald Enterprises. Returns may be considered only under specific circumstances, such as receipt of a damaged, defective, incorrect, or incomplete product, or if the item has been supplied contrary to the confirmed order. Customers must report such issues within the specified return period and provide supporting photographs or other relevant evidence, if requested.
Returned products must be unused, in their original condition, and accompanied by the original packaging, invoice, and accessories. Products that have been used, damaged due to customer handling, or customized as per customer requirements may not be eligible for return or refund.
Once the returned product is inspected and approved, Emerald Enterprises will process the replacement or refund, as applicable, in accordance with our return policy.
